IT at higher education institutions is an obvious tough feat with having to support past and present students, onboarding students each year, staff, and more. Hear from University of San Francisco's Director of Client Support Services, Nikki Wright share her experience moving her support desk from a purely reactive mode to a more client-focused, proactive environment.
In this 30-minute webinar Nikki will:
Nikki has over 15 years of experience in VIP Client Service and IT Service Management, and also provides consultations for employers to evaluate teams to achieve target client satisfaction rates. She has extensive skills in evaluating hardware, software, and incorporating client needs. As the Director of Client Support Services, Nikki oversees the ITS Estore, Computer Refresh program, ITS Service Learning, Hardware and Software computing standards, Office Moves, Adds and Changes, Service Management, Computer Donation Program, ITS emergency communication and focuses on the overall continuous improvement of all front line services.
As a member of Numerify’s Customer Success Management team, Jim Uomini helps customers implement Numerify products and create the specific analytics they need. Jim was a ServiceNow administrator/developer for seven years and four-time Knowledge conference speaker. He has 30 years of experience in the IT industry as a support analyst, project manager, trainer, support manager, technical writer/editor, and application administrator.