The Definitive Guide to Decoding your Service Desk and Maximizing Performance
This e-Book explores the many challenges faced by IT Service teams, including higher expectations to provide timely, effective support, growing resource constraints, and an increasingly complex technology landscape. As service desk operations get more complicated, so also do service issues and their resolutions. If you are like most IT organizations, you probably struggle to quickly uncover and neutralize service issues and identify which process changes are to blame.
Analytics can transform your service team into investigators who can uncover and fix the problems that are impeding workflows, and also help you answer the 'why' to address the root causes.
With the right analytical approach, IT leaders can: