Webinar: Unlocking IT Operational Performance

featuring   Cardinal Health

IT is at the center of today’s businesses — creating an urgent need for the department to continually improve operational performance.

The IT team at Cardinal Health, a Fortune 25 company with 35,000 employees, faces these exact challenges. Led by Ben Sapp, Director of IT Service Management, the team embarked on an initiative to break the tradeoff between efficiency, costs, and service. They sought to provide data-driven insights, deliver recommendations for improved performance, and drive accountability of KPIs.

With these goals in mind, the team began leveraging data to drive their performance objectives. Join this exclusive webinar to hear Ben discuss their journey and share the returns gained from their analytics investment, including:

  • Reducing incident volume by 50% and increasing service catalog adoption
  • Using text analytics to identify key installation, operations, and licensing issues
  • Creating a single source of truth across IT operations, service, and business service management



Ben Sapp
Director of IT Service Management
Cardinal Health

Ben has been with Cardinal Health's IT Department for over 10 years. Now as the Director of IT Service Management, he has many responsiblities. He manages and conducts the strategic direction of IT Service Management, ITIL implementation, ServiceNow platform, IT Asset Management, Enterprise Monitoring, and shared services client alignment. 


Florian Schouten
VP of Customer Success

Florian Schouten is Vice President of Customer Success at Numerify. He brings over 15 years of experience in analytical application development, product management, and consulting at industry-leading software companies. Before joining Numerify, Florian held a variety of product management and development leadership roles at Oracle and PeopleSoft.